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Post by Drew on Dec 31, 2008 20:27:47 GMT -5
By Michael Bettiol on Dec 31, 2008 11:47 am We haven’t the slightest clue as to why this is happening so please bear with us, but owners of Microsoft Zunes with 30GB hard-drives have been reporting that their devices have inexplicably malfunctioned and refuse to boot up. Seriously. Reports are flooding in from all over the world and the same sad story is being repeated over, and over, and over again. People are waking up and have been attempting to power on their Zunes for a morning commute or just for some morning tunes, only to find that they are holding nothing more than an expensive brick that freezes on the Zune boot-up screen. The problem is so widespread that all of the Zune forums (yes, apparently there are more than one) are buzzing with people swapping stories about their “Z2K” experiences. We’ll be sure to update you as soon as we hear something from Microsoft, but so far it looks like no one has successfully brought a 30 back from the dead. www.boygeniusreport.com/2008/12/31/30gb-zunes-dying-en-masse-across-the-globe/
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Post by Drew on Jan 2, 2009 10:26:43 GMT -5
Zune Leap Year Bug Fixed, Microsoft Says The software maker said affected users need to drain their batteries and restart the device. By Paul McDougall, InformationWeek January 2, 2009 09:39 AM Microsoft (NSDQ: MSFT) says it has resolved a glitch that caused the 30 GB model of its Zune MP3 player to freeze up over the past week. "You can go back to using your Zune!" the company said in a support note posted Thursday on its Web site. The note details steps that Zune owners should take to eliminate the bug by resetting their players. More Personal Tech InsightsWhite PapersInformation Leakage: What it is, and how Digital Rights Management (DRM) can Prevent itKleer Advantages Over BluetoothVideos The power bricks are designed to recarge all types of laptops, music players, cell phones, and other mobile devices. Earlier this week, thousands of Zune users flooded blogs and support forums with reports that their devices had locked up. Microsoft traced the problem to a software bug that caused the Zune's internal clock to fail when switching from the past leap year to 2009, which is not a leap year. To fix the problem, Microsoft advised users to unplug the Zune from its power source and allow the batteries to drain. "Wait until the battery is empty and the screen goes block," the company said in its support bulletin. It then instructed users to power up the devices, but only after 7 a.m. Eastern time on New Year's Day Thursday. "No other action is required," said Microsoft. However, the company added that Zune owners with copyright protected songs might have to resynch their device with their PCs after rebooting in order to restore DRM files that allow the songs to be played. Prior to Microsoft's posting of the fix, some Zune owners took matters into their own hands and turned to the Internet for help. One procedure for resolving the problem that made the rounds involved opening the device and disconnecting the battery in order to force a reset. "This is a bad idea and we do not recommend opening your Zune by yourself," said Microsoft, noting that such a move would immediately void the warranty on the device. The inability of Microsoft's engineers to anticipate a leap year is the latest black eye for the company, which has been stung by criticism of its unpopular Windows Vista operating system and by Xbox 360 hardware failures. The glitch also won't help the Zune gain ground against Apple's popular iPod player, which controls more than 70% of the MP3 hardware market. www.informationweek.com/news/personal_tech/music/showArticle.jhtml?articleID=212700402&subSection=All+Stories
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